Our client’s products are used globally in laundromats, hotels, hospitals, universities, apartment complexes and more. Our client’s digital interfaces allow advanced remote management of laundry operations and provide a convenient laundry experience. The Digital Products team owns the full product lifecycle: they design, develop, and support these solutions. The Digital Product Manager will be responsible for identifying and delivering solutions that the customers will love and that work for the business.

Responsibilities:

• Analyze market, customer, and system data to provide meaningful insights and inform product priorities
• Support the development of product roadmaps
• Develop solution options that are feasible via brainstorming sessions with UX Designers and Technical Leads
• Select solutions that are valuable and usable through a process of wireframing and prototyping sessions with customers
• Develop Story Maps to define high-level scope and project organization
• Develop Work Items/User Stories and supporting documentation
• Conduct analysis/story refinement sessions with team members
• Ensure successful delivery of products by leading delivery efforts and keeping work items flowing
• Develop communications and marketing plans in coordination with relevant teams and stakeholders across Alliance
• Ensure that all stakeholders have regular status updates on the implementation progress of the product.

Education & Experience:

• At least 5 years of experience in an Agile software development team
• At least 5 years of experience in product management
• Experience interviewing customers and stakeholders to create backlogs and generate user stories
• Ideally has led programs with hardware and firmware integration in addition to traditional software services
• Experience conducting user research and working closely with UX Designers
• Experience with Kanban processes preferred
• Experience creating and using delivery and forecasting metrics
• Bachelor’s degree in related field preferred

Skills and Abilities:

• Team-oriented and possess strong interpersonal communication skills
• Comfortable with different platforms such as websites, mobile apps, and backend API
• Strong desire to learn and self-motivated in pursuit of new skills and understanding of both project and product management
• Ability to work remotely