On behalf of our client, an international automotive lubricants company, we are seeking a Customer Service Representative. This is an opportunity to join a modern, globally minded organisation with a motivating corporate culture where your career can truly flourish.

In this role, you will play a key part in managing customer relationships and supporting operational excellence at a local level. You will work closely with the Local Finance department and collaborate with the Head of Market, aligning with the company’s European strategy.

The Role

As a Customer Service Representative, you will be the central point of contact for processing customer orders, handling inquiries, and resolving complaints. You will proactively maintain strong relationships with key customers, as well as collaborate closely with operations and sales teams. By leveraging your knowledge of customer needs, product availability, and sales territories, you will serve as a vital communication link between the customer and the company.

Responsibilities

• Records and processes orders and/or inquiries received by mail, telephone and EDI.
• Provides pricing, availability, and schedule information within established guidelines.
• Suggests additional and/or alternative products or services to meet customer needs.
• Checks credit limitation and confirms orders.
• Researches and obtains resolution of a variety of highly complex customer complaints and issues.
• Serves as the communication link between customers and the rest of the organisation to assure responsiveness.
• Tracks order activity and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders.
• Provides guidance and assistance to new or less experienced staff.
• May conduct training for entry-level representatives;

Qualifications

• Preferably a Degree in Economics, Communication and Social Sciences
• Strong Customer Centric attitude
• Preferably 3 years of experience in CS and strictly related fields.
• High Knowledge of 2 EU languages, English and Dutch
• Experience in Customer Service-related environments sales/marketing background is a plus
• Governing the balance between customer experience and lean processes
• Professional grounding combined with superior people skills
• Good operational knowledge of SAP, SFA and CRM tools – an additional plus.
  
  

Why you should join:

• “Safety first” approach
• Nonuses
• WFH allowance in line with current company policy
• WFH equipment budget is assigned in line with the current company policy
• Christmas voucher
• Private medical care
• Private insurance
• MyBenefit cafeteria system
• Hybrid working model